These Terms of Sale apply to orders, purchases, invoices, and related transactions for Vault Alpha Cube products and related services offered by Vault AI Systems (“Vault,” “we,” “us,” or “our”).
These terms are an interim launch draft and may be updated before final checkout launch.
Models presented at launch
Vault currently presents the following products:
- Alpha CubeListed hardware price: $45,900
- Alpha Cube ProListed hardware price: $69,900
Each product is a local AI appliance designed to run supported models inside the customer’s network. Product specifications, supported models, component selections, services, and availability may change before shipment. Final configuration is confirmed with the customer before production or shipment.
How ordering works
Orders are paid in full at order, including the hardware price, any selected Year 1 support plan, and applicable tax. An order is for a unit that will be produced and shipped later, subject to acceptance by Vault.
One-unit orders may be paid by ACH through Stripe Checkout or by wire using a Stripe invoice. Orders over one unit require a wire. Cards and buy-now-pay-later methods are not offered.
When Vault accepts a reservation
Submitting a reservation or completing Stripe Checkout does not require Vault to accept an order if the transaction is incomplete, unauthorized, suspicious, outside the supported launch geography, inconsistent with quantity limits, technically invalid, or otherwise not acceptable to Vault.
Vault may accept or reject a reservation after review. If Vault rejects a reservation after payment, Vault will handle any required refund according to applicable law and Vault’s final written refund policy.
How Stripe handles your payment
Vault uses Stripe Checkout for ACH payments. Stripe may collect and process bank-account authorization, billing details, email address, payment status, transaction identifiers, and related payment data under Stripe’s own terms and privacy policy.
Vault does not receive full bank-account credentials from Stripe. Vault may receive transaction records such as Checkout Session ID, Payment Intent ID, Stripe Customer ID, customer email, company or organization, line items, amount paid, and payment status.
Currency and sales tax
Prices shown on the site are in U.S. dollars unless stated otherwise.
Applicable sales tax is calculated by Stripe at checkout, using the address you provide, or included on your wire invoice. Provide accurate billing and shipping addresses.
Quantity range and production capacity
The product page currently supports up to 3 units total across both models. Customers needing more than 3 units total or a cluster deployment should contact Vault for production allocation.
Reservations are subject to availability, production capacity, component availability, export controls, and Vault’s acceptance. Reservations are expected to be filled in the order received, subject to production and allocation constraints.
Cancellations, refunds, and failed payments
To request a cancellation or refund, contact Vault. Refunds required by applicable law remain available. If a bank payment fails or is returned, the order is cancelled and we notify you by email.
If Vault cannot accept or fulfill a reservation, Vault will contact the customer about available options.
From reservation to invoice
Vault issues an invoice, not a purchase order. The invoice is marked PAID only after ACH clears or Vault verifies receipt of the required wire. Checkout completion alone does not mean payment has cleared.
Production starts only after payment is locked and cleared and Vault has completed its payment clearance review. If payment fails or is returned, the order is cancelled, the buyer is notified by email, and Vault does not automatically re-bill the buyer.
Delivery windows and shipping costs
Delivery dates are estimates, not guarantees, unless separately agreed in writing. Vault will provide updated timing when the unit enters assembly and before shipment.
Current product copy describes free shipping in North America. Taxes, duties, import fees, special handling charges, and other non-standard shipping costs may still apply depending on destination and invoice terms.
What customers agree to
Customers are responsible for:
- Providing accurate company, contact, billing, tax, deployment, and shipping information.
- Confirming final configuration and deployment requirements.
- Ensuring their network, facility, power, cooling, security, and operational environment can support the product.
- Using the product only for lawful purposes.
- Obtaining any internal approvals needed for reservation, invoice, and deployment.
- Complying with laws that apply to their data, AI workloads, models, and use cases.
Customers may not use Vault products or services to violate law, infringe rights, bypass safety controls, attack systems, develop or deploy unlawful malware, or handle regulated data in a way that violates their own legal obligations.
Confirmed in writing before payment
Warranty, service, support, replacement part, repair, and excluded-condition terms will be confirmed in writing before final payment or shipment. Any warranty applies only as expressly stated in Vault’s final written warranty or support terms.
As is, to the extent permitted by law
Except for any express warranty approved by Vault in writing, the products, services, site, checkout flow, and related materials are provided “as is” and “as available” to the maximum extent permitted by law.
Vault does not guarantee that any product will meet every customer requirement, run every AI model, achieve a specific return on investment, prevent every security incident, or eliminate every compliance risk. Customer outcomes depend on configuration, environment, data, models, usage, maintenance, and operational controls.
The cap on Vault’s liability
To the maximum extent permitted by law, Vault will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, procurement delays, or substitute products.
To the maximum extent permitted by law, Vault’s total liability for a transaction will not exceed the amounts paid by the customer to Vault for the specific reservation or product giving rise to the claim.
Updates to your order
Vault may update product specifications, component selections, checkout behavior, prices, timelines, and these Terms before accepting a final order or issuing the invoice. Material changes will be communicated to affected reservation holders when required by law or when Vault determines notice is appropriate.
Questions about orders
Questions about orders or purchases: [email protected]